Refund Policy
Botanica Rx Refund Policy
Firstly, we want to say thank you for shopping at Botanica Rx and we are very sorry if a situation has arisen that has prompted you to investigate our Refund policy.
Please note that you will need to be a Registered customer for us to be able to arrange any returns or replacements of our products.
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Due to nature of the products we sell, we feel unable to offer refunds, as they aren’t something you can try on for size, or maybe decide you don’t like the colour of. However, store credit is available in certain situations. Please be assured though, that any product arriving damaged will certainly be replaced. If you do decide you have changed your mind, and no longer want the supplement, cream or tea etc. that you ordered, here are the ins and outs of what we can offer you.
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Returns
We offer store credit within the first 7 days of your purchase in the following situations:
You have a valid reason for no longer wanting the item.
The item is unopened and in the same condition you received it in, e.g. in the original box.
You have a receipt or proof of purchase.
It is a regular priced item, as sale, special offer or promotion items cannot be refunded.
If you wish to arrange a return, please contact us by email at admin@botanica-rx.co.za and we will be happy to assist you. Please be aware that any cost incurred by us for the return of the item will, however, be deducted from any store credit you will receive.
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What happens next...
Once we have received your returned product, we will give it a quick check to make sure it’s unopened etc. and then we will process your return. We will send you an email to notify you that we have received your returned item and confirm its eligibility for store credit. Please feel free to contact us if you have any concerns.
When your refund is approved, your store credit will be allocated to your store account within 7 days.
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Damages
We will always endeavour to pack your products carefully so they arrive in perfect condition, however sometimes we may fail, and your products arrive damaged and cannot be used. If this happens, we will happily replace the item/items for you at our own expense. You will need to send us proof of the damage (photos) by email to admin@botanicarx.co.za and then we will contact you to arrange for an exchange of your product. Alternatively, we can offer you the option of store credit. The product will need to be returned to us, which we will arrange with you.
Late or missing refunds
If you have not received your refund after 7 days, please contact us at (admin@botanicarx.co.za or 066 045 4940)