Frequently asked questions

If stock is available: Local Standard delivery 3-4 days– R150 Local Express delivery 1-2 days – R185 Orders can also be collected directly from Unit 19, The Trading Post, 146 Main Road, (Entrance off Myburgh Street), Somerset West, 7130 Western Cape N.B. Deliveries are only available within South Africa

Yes, we use secure encryption (SSL) and work with trusted payment gateways to protect your information.

Payments can be made using a debit or credit card using the secure online payment system.

No, you can check out as a guest. However, creating an account lets you track orders, your order history and manage returns more easily. It also provides an option to receive Newsletters with Wellness tips and updates.

Simply add the products to your cart, proceed to checkout, and follow the instructions to complete payment and shipping details.

Check your spam/junk folder first. If you still can't find it, contact support to confirm your order status.

Your order is received by Botanica Rx - you receive a copy of the order by email. We then pack your order for shipment via courier. The courier collects each working day by 2pm and delivers the product to the address you provided. You will receive email updates.

Yes, a Tax Invoice will be emailed to you.

Please allow 4 business days for delivery. If it still hasn’t arrived, contact us with your order number.

We only offer store credit in the event of returns, and the cost of returning the product is the responsibility of the customer. The full details can be found on our Refund Policy page: click here.(www.botanica-rx.co.za/refund-policy)

Cell: 066 045 4940 Email: orders@botanica-rx.co.za(mailto:orders@botanica-rx.co.za) Physical address: Unit 19, The Trading Post, 146 Main Road, (Entrance off Myburgh Street), Somerset West, 7130, Western Cape