Question 1

What are the delivery charges?

Accepted Answer

If stock is available:Local Standard delivery 3-4 days– R150Local Express delivery 1-2 days – R185Orders can also be collected directly from Unit 19, The Trading Post, 146 Main Road, (Entrance off Myburgh Street), Somerset West, 7130 Western Cape Free Delivery for orders over R1000 N.B. Deliveries are only available within South Africa

Question 2

Is my payment information secure?

Accepted Answer

Yes, we use secure encryption (SSL) and work with trusted payment gateways to protect your information.

Question 3

What payment options do I have?

Accepted Answer

Payments can be made using a debit or credit card using the secure online payment system.

Question 4

Do I need to create an account to order?

Accepted Answer

No, you can check out as a guest. However, creating an account lets you track orders, your order history and manage returns more easily.  It also provides an option to receive Newsletters with Wellness tips and updates.

Question 5

How do I place an order?

Accepted Answer

Simply add the products to your cart, proceed to checkout, and follow the instructions to complete payment and shipping details.

Question 6

I didn’t receive a confirmation email. What should I do?

Accepted Answer

Check your spam/junk folder first. If you still can't find it, contact support to confirm your order status.

Question 7

What exactly happens after ordering online?

Accepted Answer

Your order is received by Botanica Rx - you receive a copy of the order by email.
We then pack your order for shipment via courier.
The courier collects each working day by 2pm and delivers the product to the address you provided. You will receive email updates.

Question 8

Do I receive an invoice for my order?

Accepted Answer

Yes, a Tax Invoice will be emailed to you.

Question 9

My package hasn’t arrived. What should I do?

Accepted Answer

Please allow 4 business days for delivery. If it still hasn’t arrived, contact us with your order number.

Question 10

What is your Returns and Refund Policy?

Accepted Answer

We only offer store credit in the event of returns, and the cost of returning the product is the responsibility of the customer.
The full details can be found on our Refund Policy page: click here.

Question 11

How can I contact you?

Accepted Answer

Cell: 066 045 4940
Email: orders@botanica-rx.co.za
Physical address: Unit 19, The Trading Post, 146 Main Road, (Entrance off Myburgh Street), Somerset West, 7130, Western Cape

Question 12

Why take Botanica Rx Nerve Nourish Complex?

Accepted Answer

Tailoring your B vitamin intake to your lifestyle can dramatically enhance your resilience, energy levels, and mood stability.

Vitamin B Complex is your Stress Shield. The water-soluble vitamins that help the body convert food to energy, cope with physical & emotional stress, and support brain and nerve function.

Your vitamin B levels are easily depleted through stress, alcohol, and processed food.

This is a natural plant-based product. Fortified foods often contain synthetic forms of vitamin B, that are poorly absorbed.

Question 13

Why take Omega 3?

Accepted Answer

Omega-3 fatty acids are crucial for a healthy nervous system, making them a cornerstone for mental well-being and long-term vitality.

Essential Fatty Acids are Brain & Nerve Nourishment, and your body cannot produce them.

Omega-3s (EPA & DHA) are vital for brain function, mood regulation, inflammation control and heart health.

Modern diets are often unbalanced and contain food with too much Omega-6, and too little Omega-3.

Question 14

Why take Magnesium – The Master Key?

Accepted Answer

A quality magnesium supplement can help reduce tension, promote restful sleep, and support a resilient nervous system.

Magnesium is known as the Master mineral as it is involved in over 300 enzymatic reactions in the body. It acts like a "password" that unlocks essential metabolic processes.

It is crucial for muscle function, energy production, and nervous system balance.

Common deficiency symptoms include muscle cramps, fatigue and stiffness.
Magnesium levels rapidly deplete during times of stress.

Frequently asked questions